This is the letter I sent to Comp USA today. It should explain how today went.

"Today (December 17, 2003) I went shopping in your store for a laptop docking tool. I found one on the shelf for $79.99 plus it had a $20 instant rebate and a $10 mail in coupon. At $49.99 I was very happy! I went to check out and it rang up $99.99!? I told the cashier that it was marked different. She answer with "Oh, yeah that was a different one and we are out of it." So I said "but this was in its place along with several others like it." She smile and said "Yeah, that happen earlier but its wrong." I told her that it was not my fault they have not changed the price and I would like it for what it says please. She told me that she could not help me. After standing a few seconds finally I said "well…get me someone who can." The guy in charged took me over the product to see if I was telling the truth! While there it was in plain sight that I was right but instead of giving the product to me for $59.99 , he told me I could have it for $79.99. I told him I understood he could not honor the mail in rebate because it was the wrong product but he could honor the $20 instant off as well. He proceeded to tell again that it was the wrong product in the wrong spot but he could only give it to me for $79.99.
This is where I left your store. Now I spend at $2000.00 a year in computer parts and things that your store sells. I love the fact that most things in your store are very compatible with internet prices (if you add shipping cost). I have told others that your store is a great and friendly store. But NOW I will not. All of this over $40 that you could have been nice and worked with me this time. Thank you for taking time to hear me out. I am sorry you do not have associates that believe in customer satisfaction brings in more money.

Christopher Miller"


About Christopher

Christ follower, Family man, and Tech enthusiast. View all posts by Christopher

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: